COVID-19 Protocol

Covid-19 Policy Update

All three of our locations are open with measures in place to ensure the health and well-being of our patients, staff and communities. We provide the safest environment for you and your family to receive the high level of Audiological care that you have come to expect. We continue to monitor this developing situation closely and adapt to comply with direction from health officials.

If you are scheduled to see us and have tested positive for COVID-19 in the past 10 days, have a COVID-19 test pending, or have been exposed to someone with COVID-19, please call our office for alternate arrangements. If you are experiencing a dry cough, chills, sore throat, fever of 100.4 or above, headache, muscle pain or loss of smell, please contact us to reschedule once you are well.

Below is a list of common questions we are hearing from patients seeking in-person care. If we have not covered your questions below, please do not hesitate to contact our offices directly for additional assistance.

What specific safety measures have been implemented post COVID-19?
Those of you familiar with our practice, know that we pride ourselves on a clean and welcoming office environment.  Beyond the usual infection control measures, we disinfect high touch surfaces in waiting rooms, offices, and test booths after each patient, and deep clean at the end of each day for all of our locations.

I do not want to sit in a crowded waiting area. What measures do you have in place to provide proper physical distancing between patients?

  • Our appointments are spaced for efficiency to prevent multiple patients being in the waiting room at the same time.
  • We are also asking patients to complete intake forms ahead of their appointment to minimize time spent in the waiting room. The forms can be found on our website at: The website is also filled with resources to help you prepare for your appointment and answer some questions you may have ahead of time.

Are you seeing walk-in patients for supplies and repair drop-off?

Currently, we are taking walk in patients who need to pick up supplies or drop off devices for repair. We ask that you call ahead and let us know that you are coming so that we have your supplies ready to go and can even take any necessary payments by phone.

Are you offering virtual visits?

Certain types of appointments can be completed virtually for those patients who do not yet feel comfortable coming in person or prefer the convenience of telehealth. Most of today’s hearing aids can have programming and/or troubleshooting performed remotely via your hearing aid App.  The Audiologist can even do a quick check of your hearing through your hearing aid if you suspect your hearing has changed.  For new patients or those experiencing dizziness symptoms, it is still best to be seen in the office so that we can perform a comprehensive evaluation.  Let us know your concerns and we will work to accommodate your needs.